You may return your unused product for a full refund within 30 days of the purchase date. Exchanges are not currently supported at this time.
We offer free return shipping on all US domestic orders. All orders ship with a return shipping label in the shipping package. Customers will be responsible for return costs on any international orders
Items must include original tags and/or original shoe or boot box. All items must be unworn, unwashed, free of smoke smell, pet hair, etc. Please try on all shoes and boots in a carpeted area as returns will be refused if received marked or scuffed.
Any item(s) purchased at normal price before the start of a sale will not be credited or refunded for the difference in price once a sale campaign has begun.
Original outbound shipping cost is not part of your refund (unless an error occurred caused by our shipping department). Only the cost of the item plus state tax (if applicable) will be refunded.
To request a return, please contact customer service with your order number and items to return and follow the below steps.
COVID-19 Update: During this time, our customer service team is currently working remotely. Phone access will be not be available until further notice, however our warehouse continues to ship our orders as usual. Please contact us through email regarding ANY inquiries and expect a 4-5 business day response time. Thank you!
Monday - Friday
9:00 AM - 5:00 PM PST
TO BEGIN A RETURN, FOLLOW THESE STEPS:
- Request a Return by filling out all the info on our online Return RMA Request form
- [IMPORTANT NOTE] be sure to include your order number, the item(s) you'd like to return, as well as the tracking number from the 'shipping Receipt' sticker attached to your FedEx label.
- You will then receive a return form through email from customer service. Review the return form and verify that the items listed in the RMA section match the items being returned. If not, please notify us immediately.
- Please print the RMA form sent to you via email and place it and the product your are returning inside a return return shipping box.
- Pack and seal the box securely. Please do not use the actual shoe or boot box as your shipping box.
- Once your return is packaged, please affix the FedEx return shipping label that came with your order to your package. Make sure it is filled out completely and keep the shipping receipt from the return tag for your records. If you did not receive the return shipping label, please contact us before shipping your package. We are not able to refund your return shipping costs if you ship your package without the provided return shipping label.
- You can either drop off your return at the nearest FedEx location or schedule a pick up by calling the number on the return label. We are not responsible for any charges, if applicable, if you schedule a pick up.
- If you wish to ship your return by your own method of shipping, please ship to the address below:
Attn: STI Ecommerce Returns
17300 Slover Ave
Fontana, CA 92337
HOW LONG DOES IT TAKE TO RECEIVE A REFUND OR STORE CREDIT FOR MY RETURN?
Please allow 10-14 business days for the refund to show on your banking statement.
Once we have received your return, your product will go through an inspection to make sure the product we received is suitable to return back into inventory. If inspections decides that your product cannot be returned back into inventory, we will ship your items back to you and no refund or store credit will be issued. You will be notified by email that your package was denied by inspections and is being sent back to you.
Once your items have cleared inspections, customer service will issue you a refund to your original form of payment. You may also ask to be issued store credit in the amount of the product. Please let customer service know how you would like to be refunded. If you do not let customer service know the method of refund, we will automatically refund you back to your form of payment.
we can only issue refunds to the card used for your purchase. we cannot issue a refund to a paypal account or expired credit card. if your card is expired at the time of return, we can issue you a store credit.
WHAT IS YOUR WARRANTY POLICY ON FOOTWEAR AND APPAREL?
emerica.com offers a 30 day warranty policy from point of purchase on all footwear and apparel purchased in our online store. Each warranty issue is case by case. If you feel you have received defective product please contact customer service. We will do our best to help you out.